Standard Turnaround is 5 – 7 working days from proof approval.
Items are usually shipped using standard couriers once completed.
Delivery can be 2-3 days following this, rural deliveries can take up to an extra two days.
Nov/Dec Turnaround is 10 – 15 Working days
Fundraising Teatowels Turnaround is 20 working days from November and 15 Working days from October.
Please choose your items carefully, as returns will not be accepted if you choose the wrong colour or item.
Returns must be made within 10 working days, and are only accepted if:
• Goods are supplied defective or damaged.
• Good supplied are not the same as ordered and have been wrongly supplied or branded incorrectly according to signed proof.
• Any Damage when instructions on Care Tags and below are not followed are the customer’s responsibility.
Additional Printed/Branded Care instructions below are to be followed where relevant.
All returned goods must include all original packaging.
Please contact us to organise any Returns.
As per Terms and Conditions of Trade Graphics on Shirts Limited can not be held responsible for any Damage caused by not following Care Instructions on item labels and including the additional instructions for branded garments below:
• Branded items are to be cold water washed.
• Branded items should be hang dried.
• Never Iron over Printing/Branding
• Do not commercially wash or dry branded items.
Print or Design issues:
• Please check your garments carefully before handing out as Graphics on Shirts Limited will not arrange for individual collection, nor repair or replacement if the user has had acceptable use of the items as below.
• Print or Design defects must be reported within 30 days of receipt of Goods, Graphics on Shirts Limited considers any issues after this time “Accepted” and “Acceptable” and does not offer any further guarantee, exceptions will be considered where goods have not been unboxed or worn.
• Where a defect is reported within this time period Graphics on Shirts Limited will organise return freight and exercise right of Repair or Replace for any item returned. Exceptions outside of this time period will be considered on a case by case basis.